Photocopier Installation and Support
Choosing the machine is the part most suppliers talk about. Installing it properly is the part that decides whether you are happy with it a year later.
Once you have picked your photocopier, your job is done. Ours starts.
Delivery, without the disruption
Our installation team brings the equipment in. We run electric stair crawlers and step extenders, so stairs, awkward landings and tight doorways are a logistics problem rather than a reason to change the plan. On most installations you will barely notice we were there.
Our technician works with your office manager to put the machine exactly where you want it — and if you would rather have a recommendation, we will give you one. Position affects noise, foot traffic and how easy the machine is to service, and it is much easier to get right on day one than to change later.
Connectivity is the part that matters
The single most important thing in a photocopier installation is network connectivity. A machine that prints beautifully but will not talk to half your laptops is not installed.
Our copier networking specialist works directly with your team, and with your IT department or provider where you have one, to get everything communicating properly before we leave: print queues, scan-to-email, scan-to-folder, secure release, authentication if you use it. That is a specialist job and we treat it as one.
Consumables that arrive before you need them
Once connected, your machine reports its own status back to us. When toner runs low, we know before you do and send replacements out in advance — so there is always a spare in the cupboard when it is needed, and nobody is stood at a machine at four o'clock on a Friday with a job half printed.
Training, and a number that gets answered
Finally, our technician gives full instruction on operating the machine to everyone who needs it, and makes sure you know how to reach us. Our dedicated support team is on hand from that point on — the same team, based locally, not a call centre reading a script.
Frequently asked questions
How long does a photocopier installation take?
A straightforward installation — delivery, positioning, network setup and staff training — is normally completed in a single visit of a few hours. Complex network environments, secure print release or multiple machines can extend that, and we will tell you in advance if we expect it to.
Can you get a photocopier up stairs?
Yes. We use electric stair crawlers and step extenders, so upper floors, narrow staircases and awkward access are routine rather than a problem. Tell us about the access when you order and we will bring the right kit.
Will the photocopier work with our existing network and IT setup?
That is exactly what our networking specialist is there for. We liaise with your team or IT provider during installation to get printing, scan-to-email and scan-to-folder working across your PCs, laptops and servers before we leave site.
Do you train our staff on how to use the machine?
Yes, as standard, on the day of installation. We cover day-to-day operation for everyone who needs it and leave you with clear instructions on how to contact us with any questions afterwards.