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Glossary

Click ChargeCost per click

The amount you pay per page printed, typically fractions of a penny for black and white and a few pence for colour. It covers toner, servicing, parts and engineer call-outs.

A click is one printed side of A4. The click charge is what you pay for it, and on an inclusive agreement it covers far more than ink.

What a click charge usually includes

  • Toner and consumables delivered as you need them
  • All routine servicing and preventative maintenance
  • Parts and labour for breakdowns
  • Engineer call-outs within the agreed response time

Mono vs colour

Black and white clicks are dramatically cheaper than colour — often by a factor of ten. A page with a single small colour logo on it usually bills as a full colour click, which is why colour costs creep up unexpectedly.

If most of your colour printing is internal, setting the driver default to mono is the single easiest saving available.

Questions worth asking

  • Is the rate fixed for the whole term, or can it rise annually?
  • Is there a minimum volume I have to pay for whether I print it or not?
  • Does an A3 page count as one click or two?